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FREQUENTLY ASKED QUESTIONS

Here are the frequently asked questions that you might help you to choose a suitable calibration laboratory. You may also check out with the Calibration Services, Calibration And Measurement and the value added services that SIRIM Standards Technology  provided.

FAQ CALIBRATION & MEASUREMENT

What is Calibration?

It is an activity where the instrument being tested is compared to a known reference value/higher reference standard. 

Why is calibration important?

Calibration helps to minimise measurement uncertainty and improve the accuracy of the measuring equipment so that the measurements taken are accurate and reliable.

On top of that, this calibration supports the standard requirement needs where the precision of instruments is required for demonstration of compliance to, such as ISO 9001, 14001, 18001, ISO/TS 16949 and etc.

Does every instrument need to be calibrated?

Not all instruments need to be calibrated. Only those instruments that used for measuring purposes or having measurement element on it that impacts the Quality of Product/Service should be calibrated.

If you are unsure whether your instruments can be calibrated or not, you may send your equipment name, model number, range and other details through “Request for Quotation” button above or contact us at marketingSA@sirim.my . We will be happy to assist you.

Where should I send my equipment for calibration?

You can send to SIRIM Standards Technology at our branches, as our laboratories are accredited to ISO/IEC 17025.

Accreditation to ISO/IEC 17025, means;
  • Our management system meets international standards requirements, technical staff is competent, the measuring standards used are reliable and measuring data is traceable. 

Am I making the right decision if I select the calibration lab which offers the cheapest fee?

Cheap is not always necessarily good.

In calibration services, the calibration fee and turnaround time are determined by;

  • Complexity of calibration standard equipment that used for calibration
  • Calibration protocol as required by international standards
  • Minimum time required for preparation of some calibrations (e.g. soaking time for most of Dimensional items is from 8 hours to 24 hours).
  • Total time taken to perform the calibration
  • Calibration process (manual or automated)
  • Technical requirements e.g. uncertainty in calculation/analysis, adjustment and so on

FAQ SIRIM STANDARDS TECHNOLOGY

Where is SST located?

Our headquarters is located in Shah Alam and we do have branches in Johor, Pulau Pinang, Pahang and Sarawak. You may find our location at

http://www.sst.com.my/contact-us/

Does SST provide collection & delivery?

Yes, we do provide collection and delivery upon request.

Does SST provide onsite calibration?

Yes, we do provide onsite calibration upon request. Please mention your required onsite calibration in your enquiry or during phone call to SST.

Does SST provide training on calibration?

Yes, we do provide training services, depending on your needs. Do email or contact us if you need further information on the syllabus of our training.

How to get SST Scope of accreditation?

You may download our scope of accreditation at our website at http://www.sst.com.my/recognition-and-accredited-lab-in-malaysia/, or contact our QOSHE Section if you need further clarification regarding our scope at QA_SST@sirim.my.

Can SST suggest an optimum calibration interval to us?

Owner of the equipment may suggest any calibration interval that they want, however, we recommend to do it on a yearly basis as some instruments may drift out before calibration interval expired.

Can I request less / more calibration point from SST?

Yes, you may request less or more calibration point depending on your needs. If you are unsure on how many calibration point to choose, please email us at marketingSA@sirim.my or call us at 03- 5510 9066.

If I need further clarification on my calibration certificate result, who should I contact?

You may contact our QOSHE Section directly at QA_SST@sirim.my .

My equipment is faulty. Can I request for repair?

Yes. We do offer repair services on selected models and equipment. Please do email us your instrument’s name, model number, range and other details at marketingSA@sirim.my or call us at 03- 5510 9066

Can I send my instrument directly to your branch for calibration?

Yes, you can. However, we would like to advice our customer to ask for quotation prior to sending your instruments to us. This will help to speed-up the registration process and shorten your waiting time at our customer service counter.

How do I request for the quotation?

You can request for the quotation either;

  1. Through our official website, by register your company details in page “REQUEST FOR QUOTATION”. Our Sales and Marketing Team will immediately reply to you; or
  2. ii. Directly contact our respective branch for the request of the quotations.

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